PARCEL INSURANCE POLICY

PARCEL INSURANCE

We offer third-party parcel insurance at an additional charge upon availability. Please proceed to the checkout page to view accurate rates for shipping with parcel insurance included. 

In the event of lost or damaged parcels (and that the item is in its original packaging, unworn, and unused) and you have purchased parcel insurance at point of order, you are eligible to claim an amount of up to your order value excluding shipping cost, insurance cost, duties, taxes, and all other additional fees.


EXCLUSIONS TO PARCEL INSURANCE POLICY

FIFTH EDIT will not be liable to pay for the following situations:

  1. Orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, reshipping costs will be the responsibility of the customer.
  2. Packages marked as “delivered” by the carriers; including subsequent "lost" or "stolen" parcels
  3. Delays or losses caused by factors outside of FIFTH EDIT's and our shipping carriers' (and their partners') control
  4. Loss or damage caused by or arising out of:

a. Hostile or warlike actions, including defending against an actual or expected attack;

b. Any weapon of combat employing atomic fission/fusion or radioactive force;

c. Insurrection, rebellion, revolution, civil war, usurped power, or government authority action, quarantine or customs regulations, confiscation, or risks of contraband or illegal transportation of trade.

d. Nuclear Exclusion

1. This insurance policy does not apply to any loss or damage resulting from nuclear reaction, radiation, or radioactive contamination, regardless of the cause. It is understood that all parcels under this insurance policy coverage will be shipped in accordance with its appointed courier partner terms and regulations.


VOID PARCEL INSURANCE POLICY

We would like to bring to your attention that this parcel insurance policy may be voided for any of the following reasons:-

  1. Confiscation or destruction under the relevant customs regulations;
  2. Confiscation by any government or public authority;
  3. Any delay caused by events or circumstances beyond FIFTH EDIT's and our shipping partners' control;
  4. Dishonesty or misrepresentation or false information provided by you;
  5. Hostile or Warlike Action (during peace and war);
  6. Illegal contraband;
  7. Illegal Transportation of Trade;
  8. Infidelity (e.g. false delivery information, theft, mishandling of consignment/shipment);
  9. Inherent Vice;
  10. Latent Defect;
  11. Loss of Market;
  12. Nuclear Exclusion;
  13. Other Deterioration;
  14. Remote or Consequential Loss;
  15. Delivering the product to someone who obtains it by trick, false pretense, or other fraudulent schemes; or
  16. Non-compliance with FIFTH EDIT's Terms and Conditions.

Please be advised that should any of the above circumstances occur, your parcel insurance policy may be rendered void, and you may not be entitled to any compensation or claims and FIFTH EDIT will not be under any obligation to offer coverage or make payments for claims.

 

INCORRECT ADDRESS / UNDELIVERABLE PACKAGES

Please ensure your shipping address is entered correctly at checkout.

FIFTH EDIT is not responsible for:

  • Orders delivered to an incorrect address provided by the customer
  • Packages marked as “delivered” by the carriers
  • Delays or losses caused by factors outside of FIFTH EDIT's and our shipping carriers' (and their partners') control

If a package is returned to us due to an incorrect or incomplete address, reshipping costs will be the responsibility of the customer.

 

LOST OR DAMAGED PACKAGES

If your order arrives damaged or appears to be lost in transit, please contact us at contact@fifth-edit.com within 7 days of delivery (or expected delivery date).

Please include:

  • Your order number
  • Photos (if damaged)

If you wish to file for a return or refund, head to our returns & refund policy for more details. We’ll do our best to assist you.

 

FRAUD POLICY

By purchasing any product from FIFTH EDIT, you hereby certify that all information provided is true, complete, and accurate.

You also understand that in the event of your information being found false or incorrect or you have wilfully concealed or misrepresented any information or circumstance concerning this parcel insurance policy or the subject thereof, at any stage, whether before or after a loss, such false or incorrect or misrepresentation or dishonesty statement may disqualify you for benefits or entitlements and your parcel insurance policy shall be void. Further, your action may be subject to prosecution under the relevant laws or regulations, which could result in fines, imprisonment or other legal penalties.

 

If you have any questions about our parcel insurance policy, please reach out to us at:
contact@fifth-edit.com.