Shipping policy

PROCESSING TIMES

All orders are processed within 1-2 business days (excluding holidays) after receiving your order confirmation email. You will receive a notification with tracking information once your order has shipped.

Please note: Processing times may be slightly extended during high-volume periods


SHIPPING RATES & DELIVERY TIMES

Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method. FREE Standard Shipping applies to orders above a set order value. Please proceed to the checkout page to view accurate rates and times. 



INTERNATIONAL SHIPPING

We offer international shipping to select regions including the United States, Australia, New Zealand, and select countries in Asia. Please proceed to the checkout page to confirm that we ship to your country.

We are currently doing our best in bringing Fifth Edit to the EU and United Kingdom soon. 

Please note:

  • Customs duties, taxes, and import fees are included in your order total.
  • In the event of unexpected additional duties, taxes, or fees incurred by your country's border authorities, FIFTH EDIT shall not be responsible and such charges are the responsibility of the customer.
  • FIFTH EDIT is not responsible for delays caused by customs clearance.
  • FIFTH EDIT is not responsible for lost/damaged parcels outside of our control.

If your destination is not listed here, fret not! Drop us an email and we will look into shipping to your destination.

We are currently working with our logistics partners worldwide to offer you a more seamless experience shopping at Fifth Edit. 


ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.


PARCEL INSURANCE

We offer parcel insurance at an additional charge upon availability. Please proceed to the checkout page to view accurate rates for shipping with parcel insurance included. 

In the event of loss or damaged parcels (and that the item is in its original packaging, unworn, and unused) and you have purchased parcel insurance at point of order, you are eligible to claim an amount of up to your order value excluding shipping cost, insurance cost, duties, taxes, and all other additional fees.

Please note that parcel insurance is a protection feature to potentially recover costs in the event of unforeseen circumstances. 

We are currently working on making our parcel insurance add-on more seamless for you.

Please refer to our Parcel Insurance Policy for more information.

 

INCORRECT ADDRESS / UNDELIVERABLE / LOST PACKAGES

Please ensure your shipping address is entered correctly at checkout.

FIFTH EDIT is not responsible for:

  • Orders delivered to an incorrect address provided by the customer
  • Packages marked as “delivered” by the carriers
  • Delays or losses caused by factors outside of FIFTH EDIT's and the shipping carrier's (and their partners') control
  • Stolen parcels

If a package is returned to us due to an incorrect or incomplete address, reshipping costs will be the responsibility of the customer.


LOST OR DAMAGED PACKAGES

If your order arrives damaged or appears to be lost in transit, please contact us at contact@fifth-edit.com within 7 days of delivery (or expected delivery date).

Please include:

  • Your order number
  • Photos (if damaged)

If you wish to file for a return or refund, head to our returns & refund policy for more details. We’ll do our best to assist you.


If you have any questions about shipping, please reach out to us at:
contact@fifth-edit.com.