Refund policy
RETURNS & REFUNDS
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This is due to hygiene reasons. In the event that we identify signs of wear or use once the item has been returned, we will reject any and all requests for exchanges or refunds.
The full order has to be returned, including the packaging box and pouch. In the event we only receive a partial list of the items originally delivered to you, we will adjust our reshipped items accordingly.
The original cost of shipping and insurance (if purchased) is non-refundable and will not be included in any credit notes issued.
A 10% restocking fee will also be applied to cover costs of inspection, cleaning, and repackaging for returns, subject to changes.
RETURNS PROCESS
All returns will be routed exclusively to our Singapore warehouse. To start a return or for any questions related to returns, you can contact us at contact@fifth-edit.com. We will respond to your request with further instructions.
Please note that returns will need to be sent to the address provided in the subsequent response email. Items sent back to us without first requesting a return will not be accepted.
We currently do not generate pre-paid shipping labels. You will be responsible to find a suitable shipping courier and generate return shipping labels, as well as bear the cost of return shipping labels.
We are currently working on making our returns process smoother for you.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We are currently working on making our exchange process smoother for you.
DAMAGES & DEFECTS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a return or exchange, your item must be proven to be damaged or defective prior to wear or usage upon opening. You’ll also need the receipt or proof of purchase.
Fifth Edit will not be liable for damaged items caused by poor care.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
LOST / DAMAGED PARCELS DURING SHIPPING
Fifth Edit will not be liable for any packages that are lost or damaged during the shipping process.
Insurance for returned items is the customer’s responsibility. We recommend purchasing shipping insurance to protect against loss or damage during transit.
FRAUDULENT REQUESTS
In the event that we suspect you are pursuing a refund under fraudulent intentions, a refund will not be processed. Fraudulent intentions include, but are not limited to;
- Claiming that the product had not been delivered and that our courier partners have confirmed otherwise
- Requesting a chargeback prior to the product being shipped/delivered
If your order has been flagged as "high risk" according to our fraud prevention system, we may contact you via the email you have provided for further clarification.
EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The 14-day cooling off period does not apply to all non-EU countries and the original 7-day return request period will apply.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping.
REFUNDS
We will notify you once we’ve received and inspected your claims/returns, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@fifth-edit.com.